Gracefulzyfilter

Return Policy

1. Overview

At Gracefulzyfilter, we want you to be satisfied with your purchase. This Return Policy outlines the conditions under which products may be returned or exchanged.

2. Return Eligibility

Products may be returned within 30 days of delivery if they meet the following conditions:

  • The item is in its original, unused condition.
  • All original packaging, accessories, and documentation are included.
  • The product has not been damaged due to misuse or improper handling.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that show signs of use, wear, or damage caused by the customer.
  • Items returned without original packaging or missing components.
  • Digital tools and online services, which are provided at no additional charge.

4. How to Initiate a Return

To request a return, contact us via email at contact@gracefulzyfilter.world or through our contact form. Include your order details, the reason for the return, and photos of the item if applicable. We will provide return instructions and a return authorization if your request is approved.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 5 to 10 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to a defect or error on our part.

6. Exchanges

If you wish to exchange a product for a different item, contact us to discuss availability. Exchanges are subject to the same condition requirements as returns.

7. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 7 days of delivery. We will arrange a replacement or full refund, including shipping costs.

8. Shipping Returns

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method. We are not responsible for items lost during return transit.

9. Contact Us

For return inquiries, reach us at:

Email: contact@gracefulzyfilter.world
Phone: +1 (614) 292-4527
Address: RPAC, Room B130, 337 Annie and John Glenn Ave, Columbus, OH 43210, United States